Sales, Returns and Shipping Policies
Sales Policy
• All orders are considered final sales. If you wish to return materials please refer to the return policy.
• Some orders will require a portion down to process the order.
• Terms will be granted based on credit references and order frequency. Some orders may be delayed during the approval process. Rubber Maven reserves the right to decline terms requests at our discretion.
• All terms can be discontinued with written notice at anytime by US mail or E mail.
• Our standard terms are Net 15.
• Payments received over 15 days from receipt of goods an invoice will be charged a 1% late fee. Payments received over 30 days from receipt of goods an invoice will receive an additional 1% late fee per 30 days late. Any legal and collection fees needed to collect the overdue payments will be added to the invoice.
• Credit cards, Business checks, and money orders are also accepted. Credit card and debit card purchases will receive a 3% surcharge.
• Bad checks will receive a $40.00 fee, and all legal measures will be exercised to collect the payment.
• Pricing can be modified at anytime without notice.
• Confirmed PO’s that are cancelled may be charged a cancellation fee.
Shipping policy
• All shipping costs are the responsibility of the purchaser, unless negotiated at time of purchase.
• Shipments are FOB origin. The purchaser is responsible for the material when it enters the carriers shipping equipment at ship out location.
• Rubber Maven prefers the use of your shipper and shipper account information. Some shippers my not service all shipping locations and prepaid shipping charges will be added to your invoice.
• Rubber Maven is not responsible for materials damaged in shipment. We will help with damage claims to the responsible carrier.
• The purchaser is responsible to report damages to Rubber Maven within 2 business days of material receipt. The purchaser is required to inform carrier of damages and make damaged notes on bill of lading and or electronic delivery devices.
Return Policy
• All returns are at the discretion of Rubber Maven.
• Return request(s) must be made within 10 business days of receipt, by phone or e-mail with e-mail preferred. The delivery confirmation via the shipper is the control for delivery date. Rubber Maven may request photos of the material to determine the eligibility for return.
• All return items must be returned unused and in the same condition as shipped.
• If the return request is for material that failed in the customer’s application, and a Rubber Maven representative did not assist in the choice of the material, NO return will be granted. If the return request is submitted as material no longer needed because of a change on the purchaser’s application or time frame, NO return will be granted.
• Items damaged in shipment are subject to the claims policies of the shipper. The recovery of damages is based on what is recovered from the shipping company. The proper documentation is the responsibility of the receiver, such as damage noted on bill of lading, photos, and any shipper required items. Rubber Maven will do its best to facilitate recovery. Rubber Maven assumes no responsibility for items damaged in shipment.
• All returned items must have an RMA approval before returned. Rubber Maven will provide a Return Materials Authorization memo and number. The RMA number is to be marked visibly on the exterior of the retuning item. A copy of the memo needs to accompany the shipment. Any material returned without the proper RMA information, will not be eligible for refund.
• Any approved returns will not be refunded until the return items are received and inspected for defect. An approved claim refund payment will be returned to the credit card provided for purchase or by check issued within ten business days of the claim approval notification. The claim approval notification will be issued via e-mail and or US mail. The cost of returning materials is the sole responsibility of the purchaser.
• All damages are limited to the cost of goods and/or shipping. Rubber Maven is not liable for ancillary damages for any reason.
• Rubber Maven reserves the right to replace the material as the first option for correction of defective material. This includes wrong thickness, length, width, or compound. For custom cut parts that have approved drawings, the drawing is the final word for correct sizing. It is the purchaser’s responsibility to provide the correct revision of the drawing.
• Rubber Maven does not view color variations as a material defect. We will do our best to insure repeat orders have the same color. All color descriptions are limited to color group, brightness, shade, or clarity are nonspecific.
• Rubber Maven defers to the manufacturer of a material for color acceptability on custom color silicone orders. If a customer is unsatisfied with a color match to the Pantone color system, Rubber Maven offers no guarantee. The color defect replacement is determined by the manufacturer.
• Rubber Maven reserves the right to change these policies without notice.
Last Edited on 2016-12-01
• All orders are considered final sales. If you wish to return materials please refer to the return policy.
• Some orders will require a portion down to process the order.
• Terms will be granted based on credit references and order frequency. Some orders may be delayed during the approval process. Rubber Maven reserves the right to decline terms requests at our discretion.
• All terms can be discontinued with written notice at anytime by US mail or E mail.
• Our standard terms are Net 15.
• Payments received over 15 days from receipt of goods an invoice will be charged a 1% late fee. Payments received over 30 days from receipt of goods an invoice will receive an additional 1% late fee per 30 days late. Any legal and collection fees needed to collect the overdue payments will be added to the invoice.
• Credit cards, Business checks, and money orders are also accepted. Credit card and debit card purchases will receive a 3% surcharge.
• Bad checks will receive a $40.00 fee, and all legal measures will be exercised to collect the payment.
• Pricing can be modified at anytime without notice.
• Confirmed PO’s that are cancelled may be charged a cancellation fee.
Shipping policy
• All shipping costs are the responsibility of the purchaser, unless negotiated at time of purchase.
• Shipments are FOB origin. The purchaser is responsible for the material when it enters the carriers shipping equipment at ship out location.
• Rubber Maven prefers the use of your shipper and shipper account information. Some shippers my not service all shipping locations and prepaid shipping charges will be added to your invoice.
• Rubber Maven is not responsible for materials damaged in shipment. We will help with damage claims to the responsible carrier.
• The purchaser is responsible to report damages to Rubber Maven within 2 business days of material receipt. The purchaser is required to inform carrier of damages and make damaged notes on bill of lading and or electronic delivery devices.
Return Policy
• All returns are at the discretion of Rubber Maven.
• Return request(s) must be made within 10 business days of receipt, by phone or e-mail with e-mail preferred. The delivery confirmation via the shipper is the control for delivery date. Rubber Maven may request photos of the material to determine the eligibility for return.
• All return items must be returned unused and in the same condition as shipped.
• If the return request is for material that failed in the customer’s application, and a Rubber Maven representative did not assist in the choice of the material, NO return will be granted. If the return request is submitted as material no longer needed because of a change on the purchaser’s application or time frame, NO return will be granted.
• Items damaged in shipment are subject to the claims policies of the shipper. The recovery of damages is based on what is recovered from the shipping company. The proper documentation is the responsibility of the receiver, such as damage noted on bill of lading, photos, and any shipper required items. Rubber Maven will do its best to facilitate recovery. Rubber Maven assumes no responsibility for items damaged in shipment.
• All returned items must have an RMA approval before returned. Rubber Maven will provide a Return Materials Authorization memo and number. The RMA number is to be marked visibly on the exterior of the retuning item. A copy of the memo needs to accompany the shipment. Any material returned without the proper RMA information, will not be eligible for refund.
• Any approved returns will not be refunded until the return items are received and inspected for defect. An approved claim refund payment will be returned to the credit card provided for purchase or by check issued within ten business days of the claim approval notification. The claim approval notification will be issued via e-mail and or US mail. The cost of returning materials is the sole responsibility of the purchaser.
• All damages are limited to the cost of goods and/or shipping. Rubber Maven is not liable for ancillary damages for any reason.
• Rubber Maven reserves the right to replace the material as the first option for correction of defective material. This includes wrong thickness, length, width, or compound. For custom cut parts that have approved drawings, the drawing is the final word for correct sizing. It is the purchaser’s responsibility to provide the correct revision of the drawing.
• Rubber Maven does not view color variations as a material defect. We will do our best to insure repeat orders have the same color. All color descriptions are limited to color group, brightness, shade, or clarity are nonspecific.
• Rubber Maven defers to the manufacturer of a material for color acceptability on custom color silicone orders. If a customer is unsatisfied with a color match to the Pantone color system, Rubber Maven offers no guarantee. The color defect replacement is determined by the manufacturer.
• Rubber Maven reserves the right to change these policies without notice.
Last Edited on 2016-12-01